Why don't you provide a simple way for customers to cancel their parking orders? Obviously with Covid people cannot travel and hence need no need for parking.

Why don't you provide a simple way for customers to cancel their parking orders? Obviously with Covid people cannot travel and hence need no need for parking. That way you wouldn't have people calling their banks to cancel, you would have less chargebacks & you wouldn't have this 25% reserve. You would not need to complain and your customers would be happier. What the Stripe email implies is you're actually holding customer funds and refusing to give refunds & taking advantage of the Covid to keep the funds but not actually provide a service (because customers wouldn't use it). If you're providing easy refunds without any bs then Stripe is clearly in the wrong.