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Right, but nothing in this post indicates they experienced a high chargeback or refund volume, just a sales decrease. I wonder if they had to refund a lot of t
by WrtCdEvrydy 6y ago
Right, but nothing in this post indicates they experienced a high chargeback or refund volume, just a sales decrease.
I wonder if they had to refund a lot of travel that wouldn't happen in 2020... and that's what triggered it. If I had a partner pull a rug out from under me, I'd focus on replacing them, especially if their reasoning is bullshit.
- shash7 6y agoAlso, note the lack of empathy. A good rep with social skills can turn a bad conversation into a good one. Seems like Stripe isn't investing in customer support, just aggressive expansion.
- graeme 6y agoThe letter from stripe said there was an increase in chargebacks and refunds on the account. And if sales decline, that means refunds and chargebacks are an even higher proportion of total money in the account.
- stu2b50 6y agoTo be fair, I'm pretty sure the author has a vested interest in not mentioning if they have increased chargeback or refund volume. It's not exactly an unbiased source.
- WrtCdEvrydy 6y agoI mean, to be honest, if your sales decrease 87% and you have to refund a full year's worth of travel, I'd expect Stripe to say something. Seems like either they're burying the lede or Stripe is being a bag of a dicks.