3 ms·
Wish it were so simple, but alas, fair or not, this is a real and prevalent bias in the world. I’ve had colo equipment that ran with 5-nine uptime for years ev
by zaroth 6y ago
Wish it were so simple, but alas, fair or not, this is a real and prevalent bias in the world.
I’ve had colo equipment that ran with 5-nine uptime for years eventually get unlucky and be down for an hour and it was “all my fault”. Switch the service to Amazon which achieves much worse uptime, but now it’s “well if Amazon is down, what can you do?”
Frankly when something seen as core internet infrastructure goes down, the measly SaaS companies pretty reasonably don’t take any blame.
To be clear, often these are services where there isn’t the engineering budget, nor honestly the need, for multi-cloud and geographically distributed multi-master services.
- LaserToy 6y agoAgree, but it comes across as we don’t care. I worked for a major gaming network, and believe me, gamers don’t care why they can’t play. They want to play. Now. And I can’t imagine anyone on the team relaxing when something like that happened.
- katzgrau 6y agoYeah, luckily our customers are a little easier to deal with than that, despite the very real impacts to their businesses. You have to know/understand your customers in order to know when you can relax. But the plan B in this case is switching nameservers, which we could certainly have done (and briefly considered), but it could be error prone and would take longer for those changes to propagate than it would for CF to fix the issue, most likely. The best option was simply inaction, if that makes sense. There are times when not doing something is a better idea than doing something.