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Isn't that a broken window fallacy? Once the time and money has been wasted what are the actual odds the customer will just turn around and go "Let's try the sa
by l0b0 6y ago
Isn't that a broken window fallacy? Once the time and money has been wasted what are the actual odds the customer will just turn around and go "Let's try the same thing with someone else. It's bound to work someday!"? Most likely the opportunity is gone, and the only winner is the shoddy consultancy.
- AdrianB1 6y agoI think you meant the sunken cost fallacy.
- deleted 6y ago[deleted]
- l0b0 6y agoIf the customer went all in on the broken first solution that would be the sunk cost fallacy, but that's not what GP said. Maybe it's not the broken window fallacy, but GP saying that terrible customer service from big consultancies creates opportunities for startups doesn't follow at all, because customers don't have infinite amounts of time and money to get a working solution.
- user5994461 6y agoNope, it's fairly common that the client cancels the project and repeat with another contractor. They will try outsourcing abroad, then outsourcing locally, then try developing in house with a couple interns and developers they can find.