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Customer Support Tools Violate Privacy
- skmurphy 6y agoThis strikes me as an emerging area for application trustworthiness and privacy issues. In some ways it's an extension of This strikes me as an extension of the dark patterns work (https://www.darkpatterns.org/ https://www.darkpatterns.org/) or in a different way the work on addictive apps by Tristan Harris and his "Time Well Spent" (http://www.timewellspent.io/ http://www.timewellspent.io/) efforts. Somewhat related from a self-help perspective is Clay Johnson's "Information Diet" (http://informationdiet.com/ http://informationdiet.com/) model (See also and https://player.vimeo.com/video/63368251 https://player.vimeo.com/video/63368251)