I agree with most of your post, but the parent comment is not wrong about customer service panels being accessible by employees. A friend of mine worked at a ca

I agree with most of your post, but the parent comment is not wrong about customer service panels being accessible by employees. A friend of mine worked at a call center for a major us phone provider, the only thing stopping employees from accessing customer records is a point based penalty system for infractions. While my friend worked there, one employee was caught accessing customer records and was never fired or anything and continued to do shady things until quitting. It was discovered he'd worked at multiple call centers before and did the same thing. Around the same time, at a nearby call center, two employees were caught ordering multiple manager's laptops, which managers can use to access customer records from their home. These laptops were sent out to multiple addresses and never found.