> “close enough” I guess one, admittedly brutal, solution is for customers to act like the immune system. Call up, fudge your way through to something that sho

> “close enough” I guess one, admittedly brutal, solution is for customers to act like the immune system. Call up, fudge your way through to something that should be protected, and then escalate to a manager and report that you got access to your own account with vague details; they can listen to the call log to verify. Worst case is that the rep gets fired (which sucks..) but if enough reps get fired then future reps will be hired and trained more diligently.