I don’t know the details but whenever I call Hover for support, they have to email me a code that I have to read to them to unlock access to my account. If you

I don’t know the details but whenever I call Hover for support, they have to email me a code that I have to read to them to unlock access to my account. If you have 2FA enabled you need to give them that code too. I’m not sure if they are just verifying but it sounds like they actually can’t do anything without the codes.