If you have a system where customer service reps are strictly unable to access your data without some kind of cryptographic authentication, that defeats the pur

If you have a system where customer service reps are strictly unable to access your data without some kind of cryptographic authentication, that defeats the purpose of customer service for 80% of customers (who suck at using computers and mostly just lose their passwords). If you’re in the other 20%, you might as well use some kind of decentralized cryptographic system with no customer service anyway. This is one of the chief complaints I see against Bitcoin on here - “what if I lose my password?” - the implicit dual to that being that someone else can access your account without your password, and you hope they’re not a bad actor.