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Often, what people think is "good customer service" really means "allowing me to socially engineer you". I don't think there is any solution to this. "Decentra

by creato 6y ago

Often, what people think is "good customer service" really means "allowing me to socially engineer you". I don't think there is any solution to this. "Decentralization" in this context seems equivalent to a centralized system that simply gives up on any ability to recover accounts. Whoever owns the authentication details of an account is the owner, period. If you lose the password or the account gets hacked and stolen from you, tough shit. Start a new account. I think the real solution is that social media should simply be valued lower. No one should care if their Twitter account gets hacked. The fact that politicians and important people use it in an official capacity is the problem that needs fixing.

irjustin 6y ago
> The fact that politicians and important people use it in an official capacity is the problem that needs fixing. I don't disagree, but with what? It's easy to say this is 'wrong/broken', but I don't see a great fix other than people 'rolling their own solution' and that's not realistic.
- creato 6y ago
  I don't think a replacement is needed. If your communication is important to a lot of people, it shouldn't be just immediately jammed into 280 characters using your thumbs while sitting on the toilet or whatever. Post it on congress.gov using some inefficient boring process or whatever the official communication method of your role is.
- thundergolfer 6y ago
  Pass regulation that puts in a place a federated messaging infrastructure, so that Twitter users can subscribe to messaging from Government official that sends out messages via an external system.
  - zhte415 6y ago
    Like... email?
ecf 6y ago
My father recently had an issue getting into his Southwest Airlines account so he called customer service. All he had to do was give them the email address attached to the account, and they read off a temporary password that he entered to get logged in. As far as I’m aware they didn’t even make him create a new one and he thought everything was totally fine. It was the moment where I realized I want nothing to do with IT Management/Security in the future and am actively working to distance myself from that aspect.

by creato 6y ago

irjustin 6y ago

> The fact that politicians and important people use it in an official capacity is the problem that needs fixing. I don't disagree, but with what? It's easy to say this is 'wrong/broken', but I don't see a great fix other than people 'rolling their own solution' and that's not realistic.

creato 6y ago
I don't think a replacement is needed. If your communication is important to a lot of people, it shouldn't be just immediately jammed into 280 characters using your thumbs while sitting on the toilet or whatever. Post it on congress.gov using some inefficient boring process or whatever the official communication method of your role is.
thundergolfer 6y ago
Pass regulation that puts in a place a federated messaging infrastructure, so that Twitter users can subscribe to messaging from Government official that sends out messages via an external system.
- zhte415 6y ago
  Like... email?

ecf 6y ago

My father recently had an issue getting into his Southwest Airlines account so he called customer service. All he had to do was give them the email address attached to the account, and they read off a temporary password that he entered to get logged in. As far as I’m aware they didn’t even make him create a new one and he thought everything was totally fine. It was the moment where I realized I want nothing to do with IT Management/Security in the future and am actively working to distance myself from that aspect.