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I would not call this a major outage. The service still worked, just not from a single client app, many apps still worked as did the web interface. My house i
by annoyingnoob 6y ago
I would not call this a major outage. The service still worked, just not from a single client app, many apps still worked as did the web interface. My house is more stable too but my office is not. I've had UPS systems fail. I've had ISP outages. The overall up time is better, in the case of Exchange, than I could make it at the office - especially considering the 24/7 nature of email today. We need fewer IT people because we offload some of the work. I don't want to be Rambo.
- ocdtrekkie 6y agoI would say I've found "cloud engineer misconfigures something that knocks the whole service offline" happens more frequently than "my building has a hardware, power, or ISP failure". To some degree, I feel like cloud services have, after overengineering their redundancies for such common failures... introduced a far worse failure via their extremely sophisticated update cadence and orchestration systems.
- annoyingnoob 6y agoI'm not a huge fan of cloud in general. Office 365 provides a lot of value for our organization. In addition to Office and Exchange we get a bunch of other things like Sharepoint, Forms, Flow, etc. I had terrible problems with hosted Exchange from Intermedia. I've had pretty good luck with Exchange on Office 365. Office 365 support is absolute garbage, they really want to punish you for contacting them, especially so if you've found a bug.
- tatersolid 6y agoOffice 365 support is quite good if you pay for E5 licenses. Better than most of our other vendors anyway.