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I care about people who use the app and then respond with feedback based on actual usage. People who just say "shame on you" without knowing what they are talk

I care about people who use the app and then respond with feedback based on actual usage. People who just say "shame on you" without knowing what they are talking about aren't helpful.

gfodor 16y ago
One thing I've learned is often times when people post a snarky comment like the one you replied to, they think they are talking into the abyss. Replying with some maturity and respect can often unmask the non-snarky person they actually are and make them feel bad when they realize what they said actually was towards a person who exists and is affected by their words. What you did instead was insult them back and now you can be sure they will not have anything nice to say about your company. To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts.
- johnyzee 16y ago
  I really don't see how the response is being perceived as rude. Aren't we being a touch sensitive (a trend I have noticed before here on HN). Agree with your general point.
- paul9290 16y ago
  I agree ... the founder's responses here shows he needs to find some grace and humility.
- wonderzombie 16y ago
  "To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts." Erm, shouldn't this go both ways? Like, isn't this equally applicable to posting snarky, uninformed comments in the first place? :)
  - khafra 16y ago
    It does, but jasonmkey is a new account, presumably with no reputation to protect and no new startup to promote on a website dedicated to startups. Therefore, the most useful advice is that given to someone with something to lose. Whoever was "wrong first" is irrelevant to the outcome desired by curiousoffice.
brudgers 16y ago
Maybe all the ways one can use your product are not obvious to all of your customers and potential customers only a few hours after product launch?

I care about people who use the app and then respond with feedback based on actual usage. People who just say "shame on you" without knowing what they are talking about aren't helpful.

gfodor 16y ago

One thing I've learned is often times when people post a snarky comment like the one you replied to, they think they are talking into the abyss. Replying with some maturity and respect can often unmask the non-snarky person they actually are and make them feel bad when they realize what they said actually was towards a person who exists and is affected by their words. What you did instead was insult them back and now you can be sure they will not have anything nice to say about your company. To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts.

johnyzee 16y ago
I really don't see how the response is being perceived as rude. Aren't we being a touch sensitive (a trend I have noticed before here on HN). Agree with your general point.
paul9290 16y ago
I agree ... the founder's responses here shows he needs to find some grace and humility.
wonderzombie 16y ago
"To do it on a place like Hacker News is quite shortsighted since you never know who you're talking to or who is reading your posts." Erm, shouldn't this go both ways? Like, isn't this equally applicable to posting snarky, uninformed comments in the first place? :)
- khafra 16y ago
  It does, but jasonmkey is a new account, presumably with no reputation to protect and no new startup to promote on a website dedicated to startups. Therefore, the most useful advice is that given to someone with something to lose. Whoever was "wrong first" is irrelevant to the outcome desired by curiousoffice.

brudgers 16y ago

Maybe all the ways one can use your product are not obvious to all of your customers and potential customers only a few hours after product launch?