Actually you're missing the point. I'm not sad for a corporation, I'm sad that the tech mentality is still that malice/incompetence are the only possible explan

Actually you're missing the point. I'm not sad for a corporation, I'm sad that the tech mentality is still that malice/incompetence are the only possible explanations for things that on the surface don't make sense, and that they (non experts on the subject at hand) clearly know better and would do a better job. This is hubris.