I think with a smaller product you're trying to fight for market share and retaining a client - Microsoft is so large and with so much momentum and dug so deepl

I think with a smaller product you're trying to fight for market share and retaining a client - Microsoft is so large and with so much momentum and dug so deeply into their customers that this sort of thing doesn't cause them to want to find something else. If it hurts to change, it's easy to excuse something like this.