3 words: Service Level Agreement I've caught a big cloud provider not reporting a degraded service, I assume they knew but politics and $ come in and it's easi

3 words: Service Level Agreement I've caught a big cloud provider not reporting a degraded service, I assume they knew but politics and $ come in and it's easier to just gaslight everyone. I get it, but my frustration is worth loosing a trailing 9. I think there should be some 3rd party continuously testing APIs. Degraded states are downtime!