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The survey is meaningless if they do not disclose the questions.

Animats 6y ago
The full results are paywalled [1], but the questions are not much of a secret.[1] The story isn't right, though. This isn't a reliability survey. It's a survey of initial build defects shortly after purchase. Reliability surveys have to be made a year or two later. Tesla is still learning how to run an auto plant. The first years of Fremont were pretty bad. They botched the automation. They were operating in a tent at one point. Bloomberg: "Paint, panel gaps, scratches, and dents were the biggest problems owners reported." That's routine auto factory quality trouble. Possibly delivery process trouble. The drivetrain and control system seem to be OK. There's a tradeoff between production volume and quality. Some companies, like Toyota, can do both, but it took Toyota decades to get that worked out. Most of Detroit then figured out how Toyota did it. Tesla isn't there yet. [1] https://www.jdpower.com/business/automotive/us-initial-quality-study-iqs https://www.jdpower.com/business/automotive/us-initial-quali...
giarc 6y ago
You could also argue that Tesla is misleading since it won't allow customers in 15 states to fill out surveys.
- ardy42 6y ago
  > You could also argue that Tesla is misleading since it won't allow customers in 15 states to fill out surveys. What? Can you go into more detail?
  - giarc 6y ago
    In the article it says only customers from 35 states could fill out the survey since Tesla blocks customers in 15 states. So the data on Tesla isn't representative of the 50 states.
- kjksf 6y ago
  Tesla doesn't have the power, legally, to prevent you (the owner of Tesla) from filling out surveys or otherwise talking about the car. That's because of first amendment in US constitution. What really happens is: Tesla doesn't release customer information to anyone, including JD Power. Which is a good thing. If you bought a Tesla, would you want your contact info to be sold to whoever asks for it, like marketers or spammers?
thephyber 6y ago
I spent a few minutes searching. J.D. Power has no information on the actual questions and I only found one article from the surveyed consumer side. The Initial Quality Survey page: https://www.jdpower.com/business/automotive/us-initial-quality-study-iqs https://www.jdpower.com/business/automotive/us-initial-quali... Methodology link: https://www.jdpower.com/ratings-methodology https://www.jdpower.com/ratings-methodology Cars.com article about receiving a survey: https://www.cars.com/articles/filling-out-a-j-d-power-survey-1420663308114/ https://www.cars.com/articles/filling-out-a-j-d-power-survey...

The full results are paywalled [1], but the questions are not much of a secret.[1] The story isn't right, though. This isn't a reliability survey. It's a survey of initial build defects shortly after purchase. Reliability surveys have to be made a year or two later. Tesla is still learning how to run an auto plant. The first years of Fremont were pretty bad. They botched the automation. They were operating in a tent at one point. Bloomberg: "Paint, panel gaps, scratches, and dents were the biggest problems owners reported." That's routine auto factory quality trouble. Possibly delivery process trouble. The drivetrain and control system seem to be OK. There's a tradeoff between production volume and quality. Some companies, like Toyota, can do both, but it took Toyota decades to get that worked out. Most of Detroit then figured out how Toyota did it. Tesla isn't there yet. [1] https://www.jdpower.com/business/automotive/us-initial-quality-study-iqs https://www.jdpower.com/business/automotive/us-initial-quali...

giarc 6y ago

You could also argue that Tesla is misleading since it won't allow customers in 15 states to fill out surveys.

ardy42 6y ago
> You could also argue that Tesla is misleading since it won't allow customers in 15 states to fill out surveys. What? Can you go into more detail?
- giarc 6y ago
  In the article it says only customers from 35 states could fill out the survey since Tesla blocks customers in 15 states. So the data on Tesla isn't representative of the 50 states.
kjksf 6y ago
Tesla doesn't have the power, legally, to prevent you (the owner of Tesla) from filling out surveys or otherwise talking about the car. That's because of first amendment in US constitution. What really happens is: Tesla doesn't release customer information to anyone, including JD Power. Which is a good thing. If you bought a Tesla, would you want your contact info to be sold to whoever asks for it, like marketers or spammers?

thephyber 6y ago

I spent a few minutes searching. J.D. Power has no information on the actual questions and I only found one article from the surveyed consumer side. The Initial Quality Survey page: https://www.jdpower.com/business/automotive/us-initial-quality-study-iqs https://www.jdpower.com/business/automotive/us-initial-quali... Methodology link: https://www.jdpower.com/ratings-methodology https://www.jdpower.com/ratings-methodology Cars.com article about receiving a survey: https://www.cars.com/articles/filling-out-a-j-d-power-survey-1420663308114/ https://www.cars.com/articles/filling-out-a-j-d-power-survey...