Thanks for the feedback! I really appreciate this. 1) I totally hear you on this. I was wondering what sort of response this would get. The goal is definite

Thanks for the feedback! I really appreciate this. 1) I totally hear you on this. I was wondering what sort of response this would get. The goal is definitely to rewrite in portions. However, we've been trying to do exactly this for the past couple of years and it has been really slow going (because of the reasons I listed in the post). It seems to me that at least one more full time developer is really needed right now to make this happen. 2) Yup. That's one of the biggest challenges. Every customer needs something slightly different. I have few ideas in mind that would make the software more flexible so that custom work would eat up less development time. Again though...this means a big investment in the software. 3) That's a good question. Marketing has been pretty non-existent in the company. That said, we probably respond to 10 or so RFPs per year. We usually win a couple of those, but the bigger companies (Fortune 10000) have been passing us over. The questions this raises are 1) is this because of the software, or 2) is it because no one has hopped on a plane and flown out to meet with them and held their hand through the process (i.e. sales). I'm not sure what the answer to these questions are, but it's prob a good place to start. 5) Yes. Everyone is 100% agreed on this one.