Then say so. Have an online cancellation option that says "We find that many of our customers who are canceling stay with us, if we get a chance to try to fix

Then say so. Have an online cancellation option that says "We find that many of our customers who are canceling stay with us, if we get a chance to try to fix it. If you're canceling because of a problem with the service, check here to have someone contact you to attempt to resolve it. What time would you like us to call?"