> It's mostly older generations, they refuse to use a website for many of those basic things. A lot of it is an issue of trust, they just don't trust websites.

> It's mostly older generations, they refuse to use a website for many of those basic things. A lot of it is an issue of trust, they just don't trust websites. I don't trust websites. Websites from regulated industries (banking, finance, telecom) are especially slow, confusing and poorly built. Totally understand why people avoid them when they know a better alternative.