On the other hand, Amazon's chatbot for order issues is actually one of the best customer support experiences I've had. Me: "I need to get a refund" Bot: "Whi

On the other hand, Amazon's chatbot for order issues is actually one of the best customer support experiences I've had. Me: "I need to get a refund" Bot: "Which order do you need refunded?" Me: select order Bot: "What's your reason for requesting a refund?" Me: "Item did not arrive" Bot: "Alright, I've credited your payment method x#### used on this order." Fastest refund I've ever gotten-- the product never arrived at the door and usually a refund like that requires an escalation to prevent fraud; I'm assuming this system uses some sort of risk analysis score to determine if it can refund without a return.