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Raising the price and adding options are both perceived as frustrating experiences. Requesting donations (raising the price) on top of adding two negative choic
by compscistd 6y ago
Raising the price and adding options are both perceived as frustrating experiences. Requesting donations (raising the price) on top of adding two negative choices (do I ignore donating and therefore spark feelings of being cheap, or do I donate and lose more money than I anticipated).
AirBnB is in a tough spot right now but this is a good reminder for product makers that people generally do not respond well to the above.