5 ms·
Short circuit to most contact center retention flowcharts: "I'm moving overseas for an extended period of time." (Implication: to somewhere you don't offer ser
by ethbro 6y ago
Short circuit to most contact center retention flowcharts:
"I'm moving overseas for an extended period of time." (Implication: to somewhere you don't offer service)
"Where are you moving?"
"I can't really say."
Turns out, most service providers have an exclusion to their retention metrics, where "customer moving to location we don't offer service" is one of the few reasons to just process their cancellation request.