maybe the cost of answering the phone and putting the effort to fix something that automation missed, case by case, outweights the risk of getting this kind of

maybe the cost of answering the phone and putting the effort to fix something that automation missed, case by case, outweights the risk of getting this kind of fine. This is why punishment should be exemplar, read disproportionate, and the basic customer support should be enforced by law. Otherwise companies will just take the cheap way out and risk lawsuits.