This is a lesson that Google really needs to learn. If you’ve ever been on the wrong side of Google you know that they will dodge you like you are collecting de

This is a lesson that Google really needs to learn. If you’ve ever been on the wrong side of Google you know that they will dodge you like you are collecting debts and often the only way to get their attention is to shame them in the media, back channel someone you know, or engage them in court. They probably could have avoided this fee entirely just by answering the phone and realizing that the automation missed something. I try really hard to like Google because overall they have done a lot of good, but sometimes it’s just jaw dropping how a company with so many smart people fails so badly at the most basic things.