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1. They would need to be somewhat technical, so they would not be cheap. Let's say $70,000 a piece. That is roughly the fully-loaded cost to employ a senior so
by Silhouette 6y ago
1. They would need to be somewhat technical, so they would not be cheap. Let's say $70,000 a piece.
That is roughly the fully-loaded cost to employ a senior software developer in much of the world. A decent but first-line tech support agent would cost a fraction of that amount almost anywhere outside the US.
2. It is a free product. Would you spend 7 million a year supporting a free product?
Presumably for the same reasons you spent far more than that to buy and continue to operate the service at all.
3. 99% of complaints would be of the nature "GitHub is broken. HELP!" and really be some person who did not set the origin before pushing.
Then 99% of the complaints will be dealt with quickly using standard replies and references to FAQs. These aren't going to be the ones attracting hundreds of comments and presumably thousands more readers on prominent online forums for software developers.