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Do you mind sharing your support ticket number here, or email it to community@gitlab.com? We can help escalate the issue internally. Thanks!

• dsr_ 6y ago
  Can you do all your customers a favor and fix the process so that "I posted on HN/Twitter/whatever" is not a desirable means of escalation?
  • samanthalee233 6y ago
    We do prioritize tickets that indicate an issue as complete blocker. Our team that monitors hackernews for feedback, issues, and criticisms work to make sure these things are actually being prioritized, as it’s not always clear from the support ticket how severe a blocker might be.
    • dsr_ 6y ago
      Is "my account is suspended, I don't know why" considered a "complete blocker"?
      • emilycook 6y ago
        Yes, if the support ticket is opened when the issue is discovered. This particular instance was first reported on hackernews and was due to our dormant namespace policy: https://news.ycombinator.com/item?id=23827772 https://news.ycombinator.com/item?id=23827772