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I don't talk to computers other than to demand a human. I doubt very much I ever will. It's why stuff like Alexa and Siri is doomed to fail. People don't want t
by sys_64738 6y ago
I don't talk to computers other than to demand a human. I doubt very much I ever will. It's why stuff like Alexa and Siri is doomed to fail. People don't want to communicate that way.
- Simon_says 6y agoI will when they actually solve my problem, but invariably I want something the bots can't understand.
- scarface74 6y agoBecause you don’t talk to computers it’s doomed to fail? I on the other hand use Siri all of the time when I need to be hands free or using my Watch.
- jackson1442 6y agoOn the other hand, Amazon's chatbot for order issues is actually one of the best customer support experiences I've had. Me: "I need to get a refund" Bot: "Which order do you need refunded?" Me: select order Bot: "What's your reason for requesting a refund?" Me: "Item did not arrive" Bot: "Alright, I've credited your payment method x#### used on this order." Fastest refund I've ever gotten-- the product never arrived at the door and usually a refund like that requires an escalation to prevent fraud; I'm assuming this system uses some sort of risk analysis score to determine if it can refund without a return.
- woeirua 6y agoYou know that it's even faster through their return portal, right? I've had literally zero positive experiences with chatbots. There's a reason why they're not taking off.