> It is a free product. I for one pay for GitHub. I've never had a ticket that wasn't answered in under a day, but I'd be almightily annoyed with them if I sub

> It is a free product. I for one pay for GitHub. I've never had a ticket that wasn't answered in under a day, but I'd be almightily annoyed with them if I submitted a ticked like this and didn't have a response within hours.