Paul from Apple seems to be a bot, not a human. Hello [user], the is [serial_number] from [company] [division]. It was nice to speak with you today. I

Paul from Apple seems to be a bot, not a human. Hello [user], the is [serial_number] from [company] [division]. It was nice to speak with you today. I have researched the [subject] for you. [{select summary from issues where issue like '%subject%';}] Best regards, [serial_number] [company] Inc.