4 ms·
I could see regulations go the other way: tech companies will be forced to hire quotas of customer service reps to offset the jobs they keep trying to displace.
by jameslk 6y ago
I could see regulations go the other way: tech companies will be forced to hire quotas of customer service reps to offset the jobs they keep trying to displace. More specifically, above certain thresholds of revenue and customers for a digital service, you need X number of customer service employees.
This would be a great benefit to most since it creates jobs and gives us real humans to speak with. Of course, it would increase prices of things, but depending by how much (I'm sure there's a sweet spot), it may be worth it for the better customer service.