Their goal is not to support you nor to help you solve problems. Their goal is to extract a larger share of wallet. They’re automating the parts that will not

Their goal is not to support you nor to help you solve problems. Their goal is to extract a larger share of wallet. They’re automating the parts that will not impact their ability to upsell, the rest of it will go to humans who use all sorts of psychological tricks to manipulate you into paying more.