I'm not a customer support agent but I took a basic customer support training at my previous company to get better at communication. If I remembered anything f

I'm not a customer support agent but I took a basic customer support training at my previous company to get better at communication. If I remembered anything from the education it's this: You have to address the customer's emotional needs before addressing the customer's business need. If you don't you end up with an unhappy customer who had his problem solved. I don't see an AI satisfying my emotional needs any time soon.