Paragraph 9: Amusingly, if you get through to a human, or demand to speak to a person, the staffer will probably just tell you what the AI wanted to say anyway

Paragraph 9: Amusingly, if you get through to a human, or demand to speak to a person, the staffer will probably just tell you what the AI wanted to say anyway: the software will, behind the scenes, provide prompts to the call-center workers.