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This is true of far too many major platforms. The only way to get resolution is to yell as loudly as you can on social media or forums and hope it goes viral.
by save_ferris 6y ago
This is true of far too many major platforms. The only way to get resolution is to yell as loudly as you can on social media or forums and hope it goes viral.
Truly terrifying how integral the internet has become and yet due process is nowhere to be found.
- jlokier 6y agoI was blocked from my bank account for a week, with my outgoing rent stuck in it. Support (chat only) was mostly unavailable and would disappear before answering, or ask me for things at times I was asleep and be gone when I woke, or send me around in circles. After some research I picked up that their Facebook team was much better than customer services. So I DM'd someone in the bank's Facebook team, and my account was unblocked within 20 minutes.
- erk__ 6y agoIt has not been possible for me to access my paypalæ account for months. Had a hastely phonenumber change and then all their non-login support lines shut down because of covid. Which have led to me not having any access, as I need a sms to log in.
- jacquesm 6y agoAnd this is wrong. Platform support should stay within the platform. If you are unable to support your users get out of the platform businesses.