The thing is telephone customer support is you are already starting with an extremely low bar. Calling Verizon support before was always horrible. So even if

The thing is telephone customer support is you are already starting with an extremely low bar. Calling Verizon support before was always horrible. So even if the support stays on par with being bad but using NLP and GA it's a win for Google and a win for Verizon but the customer still has a bad experience.