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Google is very clever! They write AI software to play both sides of the customer-service interaction. The company side is this Verizon story of parsing human
by jasode 6y ago
Google is very clever! They write AI software to play both sides of the customer-service interaction. The company side is this Verizon story of parsing human voices. The customer side is this story: https://www.theverge.com/2018/5/8/17332070/google-assistant-makes-phone-call-demo-duplex-io-2018 https://www.theverge.com/2018/5/8/17332070/google-assistant-...
I would hope the Google Cloud speech recognition (used by Verizon) of the fake voice from Google Assistant (used by the phone customer) would have a 100% accuracy rate.
- QuercusMax 6y ago100% accuracy is probably too much to hope for, as there will of course be poor-quality phone calls. Of course, maybe Google could encode an alternate data stream inside the generated voice, which would enable perfect transcription. Now I'm imagining a future where robots communicate with each other over audio channels....
- CobrastanJorji 6y agoWhat's wrong with that? We've preferred programs communicate with each other in human-parsable formats for decades.
- QuercusMax 6y agoNothing wrong with it at all, necessarily. Just seems... a bit too on-the-nose.