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Have you tried contacting Apple customer service?

by hpen 6y ago

emerongi 6y ago
In the linked thread multiple people have tried contacting customer support. Apparently this is one of the responses: > Hello *, > This is Paul from Apple Developer Program Support. It was nice to speak with you today. I have researched the issue for you. > For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time. > Best regards, > Paul > Apple Inc.
- minxomat 6y ago
  That's so insanely devoid of any information it should be framed and exhibited somewhere.
  - aasasd 6y ago
    Hm, juxtapose a bunch of such responses with something in the spirit of Pollock's ‘burnt spaghetti’ but in cyberpunkish tones—and you could have a pretty topical display for these days. If not very subtle.
  - 7dyheb 6y ago
    It is an example of post-racism hate speech. "You are inherently undesirable, there is no way you can change this because it's who you are as a person. Go away."
- wittyreference 6y ago
  > For one or more reasons, That's not a response, that's an insult.
- Yetanfou 6y ago
  Paul from Apple seems to be a bot, not a human. Hello [user], the is [serial_number] from [company] [division]. It was nice to speak with you today. I have researched the [subject] for you. [{select summary from issues where issue like '%subject%';}] Best regards, [serial_number] [company] Inc.
aalex123 6y ago
yes, I sent them a message, here is what they said: " If you cannot resolve the issue through your financial institution and have received confirmation from Apple that your order could not be completed, you may place a new order using a different payment method. To prevent further issues, please follow these steps: • Use the latest version of Safari and clear cache and cookies before accessing the payment page. • Before placing the new order, notify your financial institution that you are expecting a charge from Apple and confirm that your billing information is accurate. • Be sure to use a payment method that is accepted for developer purchases in your region, as presented during the purchase process. • Confirm that all payment details match the information on file with your financial institution when submitting the new order." ---- I followed all the steps, carefully. Today is the seventh time I tried and it's the same. I've never had any problems with the cards or the bank and they tried to help me but it seems Apple is special. Anyway, if I call Apple support and they solve the problem, I don't want to have to do this every year... I don't want to beg apple to approve my payment every year. This is not how it should work.
- hpen 6y ago
  Sounds like bad customer service to me

Have you tried contacting Apple customer service?

by hpen 6y ago

Have you tried contacting Apple customer service?

In the linked thread multiple people have tried contacting customer support. Apparently this is one of the responses: > Hello *, > This is Paul from Apple Developer Program Support. It was nice to speak with you today. I have researched the issue for you. > For one or more reasons, your enrollment in the Apple Developer Program could not be completed. We are unable to continue with your enrollment at this time. > Best regards, > Paul > Apple Inc.

minxomat 6y ago
That's so insanely devoid of any information it should be framed and exhibited somewhere.
- aasasd 6y ago
  Hm, juxtapose a bunch of such responses with something in the spirit of Pollock's ‘burnt spaghetti’ but in cyberpunkish tones—and you could have a pretty topical display for these days. If not very subtle.
- 7dyheb 6y ago
  It is an example of post-racism hate speech. "You are inherently undesirable, there is no way you can change this because it's who you are as a person. Go away."
wittyreference 6y ago
> For one or more reasons, That's not a response, that's an insult.
Yetanfou 6y ago
Paul from Apple seems to be a bot, not a human. Hello [user], the is [serial_number] from [company] [division]. It was nice to speak with you today. I have researched the [subject] for you. [{select summary from issues where issue like '%subject%';}] Best regards, [serial_number] [company] Inc.

aalex123 6y ago

yes, I sent them a message, here is what they said: " If you cannot resolve the issue through your financial institution and have received confirmation from Apple that your order could not be completed, you may place a new order using a different payment method. To prevent further issues, please follow these steps: • Use the latest version of Safari and clear cache and cookies before accessing the payment page. • Before placing the new order, notify your financial institution that you are expecting a charge from Apple and confirm that your billing information is accurate. • Be sure to use a payment method that is accepted for developer purchases in your region, as presented during the purchase process. • Confirm that all payment details match the information on file with your financial institution when submitting the new order." ---- I followed all the steps, carefully. Today is the seventh time I tried and it's the same. I've never had any problems with the cards or the bank and they tried to help me but it seems Apple is special. Anyway, if I call Apple support and they solve the problem, I don't want to have to do this every year... I don't want to beg apple to approve my payment every year. This is not how it should work.

hpen 6y ago
Sounds like bad customer service to me