I understand that ANY corporation that has enough customers will have some of the customers unhappy, treated in error, etc. There is always possibility for bad

I understand that ANY corporation that has enough customers will have some of the customers unhappy, treated in error, etc. There is always possibility for bad employees, mistakes, missteps, etc. What I look at is the apparent policy of the company. Claiming shipment of refurbished touchscreens (https://www.vice.com/en_us/article/9kxzpy/apple-is-still-trying-to-sue-the-owner-of-an-independent-iphone-repair-shop-louis-rossmann-henrik-huseby https://www.vice.com/en_us/article/9kxzpy/apple-is-still-try...) or waiting for huge number of customers cry out loud for a long time to even acknowledge a problem is a policy problem.