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Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked. There wa
by fit2rule 6y ago
Same here, been through many replacement cycles with Apple, and whenever it was clearly Apples' problem, they replaced the system, no questions asked.
There was the NVIDIA GPU flap, the thermal paste issue, the screen bleed, and even an iPhone - 3 MacBook replacements, and an iPhone, for free, because Apple took responsibility for having designed and shipped a shitty product (really, all were flaws in Apple's supplier/manufacturing).
If, however, I try to get a freebie for having gotten an iPhone wet, well .. bets are off there.
And I think that's only fair really.
- robin_reala 6y agoThe nVidia one at least was totally nVidia’s fault (at the time I had a Dell with the same fault that needed two motherboard replacements), and that soured their relationship with Apple to the point that you’ve never since been able to buy an Apple product with nVidia technology in it.
- behnamoh 6y agoDid you have AppleCare tho?
- fit2rule 6y agoNope.
- londons_explore 6y agoHow do you let Apple make mistakes "many times", yet still buy their stuff? If a device I buy fails for what I consider to be a design or manufacturing mistake, I'll be wary of the company. If it happens again, I won't buy more of their stuff.
- fit2rule 6y agoBecause I keep using their stuff, quite proactively, and productively, and when it breaks and its Apples fault, I can go back to them and get a new one, no questions asked, and get back on with using the thing.
- neop1x 6y agovendor lock-in, hard to use anything else. Addicted to Mac ecosystem, lots of data in iCloud, lots of purchased music, videos and apps from their stores? :P
- fit2rule 6y agoLiterally, none of the above in my case. I don't use iCloud, no purchased music or videos, and 'brew' is my app-store. I could switch to Linux in a heartbeat, and probably will, with my next hardware upgrade. But in the meantime, Apple keep me on their platform by providing superlative replacement service.