There is also the expectation of quality, given the branding, price and the presentation. If a $50 pair of headphones break, it's not a big deal. If a $300 pair

There is also the expectation of quality, given the branding, price and the presentation. If a $50 pair of headphones break, it's not a big deal. If a $300 pair of headphones break (repeatedly, it seems), you start to talk about it.