5 ms·

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WI

I had an MBP with a fried motherboard, out of warranty and paid for it to be replaced out of pocket (400 eur or so). Some months later Apple contacted me and WIRED money to my bank account to compensate the cost. This was for an Early 2011 MBP and they had GPU replacement program for it after a lot of reports about issues. All of this in North Macedonia, with no Apple stores (but the fix was done at an authorized reseller). To be honest I was kind of amazed they did that and definitely left a lasting good impression of them.

csomar 6y ago
Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).
- ux-app 6y ago
  $800 for a battery??? how can a price like that be justified. I recently replaced the battery in my XPS13 myself for $90.
- ThePowerOfFuet 6y ago
  There is no "battery repair" for $800. Can you give us more of the story please?
  - csomar 6y ago
    new 2018 MBP battery can't be repaired and you have to replace the whole casing.
    - ThePowerOfFuet 6y ago
      The price of the battery is like $250 and it includes the whole top case. It's the exact same part where the price depends on the CompTIA failure code selected by the technician doing the work.
    - behnamoh 6y ago
      Yeah but the OP is talking about a 2011 MBP.
- jlokier 6y ago
  Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model. https://support.apple.com/mac/repair/service https://support.apple.com/mac/repair/service MacBook Pro Out of Warranty 16-inch MacBook Pro $199 15-inch MacBook Pro with Retina display $199 13-inch MacBook Pro with Retina display $199 15-inch MacBook Pro $129 13-inch MacBook Pro $129 17-inch MacBook Pro (Vintage) $179 MacBook Air Out of Warranty 13-inch MacBook Air $129 11-inch MacBook Air $129 MacBook Out of Warranty 12-inch MacBook $199
  - acomjean 6y ago
    If your device is old they consider it “legacy” and won’t fix. Legacy I think is 5 years.
    - jlokier 6y ago
      That's a shame. I'm very happy with my 2013 rMBP, but would like to replace the battery. That's the only thing wrong with it. People are still recommending second hand 2015 rMBPs as the "last good" ones. It would be a pity if they can't have batteries replaced.
      - tim333 6y ago
        You can DIY or get an independent repairer to do it. How to video https://www.youtube.com/watch?v=Lue6lVWhh4o https://www.youtube.com/watch?v=Lue6lVWhh4o batteries available on ebay, amazon.
  - csomar 6y ago
    I'm not in the US.
    - 6y ago
- dangelov 6y ago
  I think your fix would have to be eligible for some program of theirs like the one they had for the GPU issues [1]. Best to check with an authorized reseller/service and have a look at their current Repair Extension programs [2]. [1] https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook-pro-repair-program/ https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook... [2] https://support.apple.com/exchange_repair https://support.apple.com/exchange_repair

csomar 6y ago

Given I have some hardware trouble with my current MBP. Can you tell me what the process for the refund is? (I'm being quoted $800 for a battery repair).

ux-app 6y ago
$800 for a battery??? how can a price like that be justified. I recently replaced the battery in my XPS13 myself for $90.
ThePowerOfFuet 6y ago
There is no "battery repair" for $800. Can you give us more of the story please?
- csomar 6y ago
  new 2018 MBP battery can't be repaired and you have to replace the whole casing.
  - ThePowerOfFuet 6y ago
    The price of the battery is like $250 and it includes the whole top case. It's the exact same part where the price depends on the CompTIA failure code selected by the technician doing the work.
  - behnamoh 6y ago
    Yeah but the OP is talking about a 2011 MBP.
jlokier 6y ago
Apple offers battery replacement at a fixed price for MBP at their service centres, and the price is $129-$199 in the US depending on which model. https://support.apple.com/mac/repair/service https://support.apple.com/mac/repair/service MacBook Pro Out of Warranty 16-inch MacBook Pro $199 15-inch MacBook Pro with Retina display $199 13-inch MacBook Pro with Retina display $199 15-inch MacBook Pro $129 13-inch MacBook Pro $129 17-inch MacBook Pro (Vintage) $179 MacBook Air Out of Warranty 13-inch MacBook Air $129 11-inch MacBook Air $129 MacBook Out of Warranty 12-inch MacBook $199
- acomjean 6y ago
  If your device is old they consider it “legacy” and won’t fix. Legacy I think is 5 years.
  - jlokier 6y ago
    That's a shame. I'm very happy with my 2013 rMBP, but would like to replace the battery. That's the only thing wrong with it. People are still recommending second hand 2015 rMBPs as the "last good" ones. It would be a pity if they can't have batteries replaced.
    - tim333 6y ago
      You can DIY or get an independent repairer to do it. How to video https://www.youtube.com/watch?v=Lue6lVWhh4o https://www.youtube.com/watch?v=Lue6lVWhh4o batteries available on ebay, amazon.
- csomar 6y ago
  I'm not in the US.
  - 6y ago
dangelov 6y ago
I think your fix would have to be eligible for some program of theirs like the one they had for the GPU issues [1]. Best to check with an authorized reseller/service and have a look at their current Repair Extension programs [2]. [1] https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook-pro-repair-program/ https://www.macrumors.com/2017/05/20/apple-ends-2011-macbook... [2] https://support.apple.com/exchange_repair https://support.apple.com/exchange_repair