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Disatisfied people tend to be more vocal. Something I learnt many years ago when I worked in sales was that a happy customer might tell one or two people but a
by noir_lord 6y ago
Disatisfied people tend to be more vocal.
Something I learnt many years ago when I worked in sales was that a happy customer might tell one or two people but a pissed off one will tell everybody.
That said it doesn't negate the underlying issue if it's a real one.
- dx034 6y agoA Reason why Apple is affected relatively often is the huge volumes of products they ship. No other manufacturer ships that many identical phones and probably no one has shipped that many identical headphones over such a short time frame. Even a problem affecting only 0.01% has a sizeable number of affected customers if you ship 100 million devices. If you only ship 1 million, that same problem is much less likely to find public support. Apple already has good quality control (my opinion) but to reach the same level of public complains as other companies, they need to be several magnitudes better.
- miahi 6y agoThere is also the expectation of quality, given the branding, price and the presentation. If a $50 pair of headphones break, it's not a big deal. If a $300 pair of headphones break (repeatedly, it seems), you start to talk about it.
- mqus 6y agoThis would be an explanation if most people wouldn't report that the replacement had the same issues, which points more to an engineering problem than a 0.01% rate.
- pmontra 6y agoQuality is a broad concept. Warranties are probably more about durability and cost of replacement. Two manufacturers giving the same period of warranty (no matter how long and no matter the number of items they sell) probably expect the same failure rate or service costs as % of their margin. The functionality can be much different though.