4 ms·

Isn't a 2 year warranty mandatory in the Netherlands/EU?

• tda 6y ago
  for sure, and it is a minimum. Not sure how it works exactly, but if a device fails prematurely (within some reasonably determined expected lifetime) due to manufacturing errors you can claim warrant for longer. You might need legal counsel to actually get it though.
• dx034 6y ago
  Warranty is 2 years minimum but manufacturers tend to add a voluntary 1 year warranty on top. The hope (often successfully) seems to be that customers "forget" that they still can claim warranty after more than one year.
• Sevrene 6y ago
  When I was trying to replace or return my 1 year and 2 week old Macbook Pro to Apple due to what turned out to be a faulty logic board, Apple said it was too late as their 1 year warranty had passed. But here in Australia we cannot just sign our consumer rights away. I explained this very clearly, that I was not seeking a return based on Apple's warranty but rather seeking a return based on the consumer rights that govern my country and any businesses that wish to do business here. Many large companies have tried to skirt around these consumer rights, like Steam and E.A who both rejected the notion that they even do business in Australia, all to prevent issuing refunds. It's absurd. Telling a consumer they have no right to a refund when they do is even against the law here, yet Apple do it all the time. Eventually I got to a senior representitve and they openly stated to me while denying my claim "I don't know why you expect me to know the laws in Australia". They bloody well should, though. Australia's consumer rights watchdog even forced Apple to display a notice on their website to prevent people being misled by Apple. https://www.apple.com/au/legal/statutory-warranty/ https://www.apple.com/au/legal/statutory-warranty/