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This is why I no longer buy AppleCare or any other extended coverage product from Apple. In 2008 I bought a new 15” MacBook Pro and two coverage policies: Appl

This is why I no longer buy AppleCare or any other extended coverage product from Apple. In 2008 I bought a new 15” MacBook Pro and two coverage policies: AppleCare for manufacture issues and Safeware for any accidents. One day in the first year or two the keyboard stopped working, I took it in they replaced it. Then about a week later it wouldn’t boot. I took it in and a tech at the Apple store (Emeryville Calif) insisted it must be some kind of liquid spill. Because there was “Schmutz” on the side of the motherboard. I guess their theory was I spilled colored liquid or soup or something on it (??). Now I was covered against accidents the problem is there was no accident. Apple refused to even examine the machine beyond glancing at the side of the motherboard which apparently could be done without disassembling the machine. Couldn’t file a claim against Safeware because that would be fraud. I get mad still just thinking about it. I bought a MacBook Pro 13 2010 like a chump.

joering2 6y ago
How about not buying any product of Apple at all? Whether its laptop, desktop, phone, watch or tablet - there are mature "replacement" for Apple and they work many times even better!
- lmilcin 6y ago
  Just because Apple makes things that are difficult to impossible to get repaired doesn't mean they are bad. Apple doesn't aim at the low end of the market. Users can think of this as another part of the cost of the device. I have a Thinkpad that is 6 years old. I have spilled things on it twice, and fixed it both times myself (both times completely drenched, once with latte, once with mineral water). I would like it to die but it just refuses to give up. If I was MBP user the problem would have been solved for me a long time ago and I would be happy owner of succession of laptops.
  - HPsquared 6y ago
    Also keep in mind Apple won't have to pay full retail on a replacement item.
- hellofunk 6y ago
  This is such a biased comment. Even people who don’t buy Apple products will admit that so many aspects of their hardware is genuinely premium and not met by other manufacturers. The quality of the trackpad is at the top of the industry, and you’ll find nearly anyone admitting this, whether they use Apple products or not. And I’ve seen plenty of exclusively Linux-using developers have a wow moment when they sit down at a retina screen. To say that everything is greener on the other side it’s just silly. There are pros and cons.
  - encom 6y ago
    >when they sit down at a retina screen Please. High DPI screens are old hat. And Apple continues to stubbornly refuse to put touch screens in their computers, because they know what's best for you.
    - hellofunk 6y ago
      None of what you’re saying changes what I said.
    - scohesc 6y ago
      To be fair I'd rather not have a touch screen on my laptop to haphazardly poke and prod at
      - hellofunk 6y ago
        I agree, I believe this is one area where Apple made the right decision. A computer should either be used like an actual computer, or used as a mobile device. It takes more than just a touchscreen to make it the latter. So it doesn’t make sense to add it arbitrarily. Now adding a keyboard to a mobile device, however, does offer some nice flexibility without compromising on the mobile aspect of it.
    - joering2 6y ago
      Not only that. As an engineer with 28 years of experience, I'm pass "Wow" times. I worked with enough "wow" engineers who had everything top shiny with Apple logo but when it came to fixing something they spent minutes smooth scrolling then clicking and waiting for nicely animated warning popup that fell down from top and bounced back very nicely like a real tennis ball before they had a chance to click call to action. After they were done getting to it, I turned around and told boss "fixed and pushed into production". The bottom line is that you can definitely deliver cargo of potatoes bags into your fries&cola stand in a shiny new Lamborghini and "wow" everyone around... you can also have a Nissan minvan to do so equally good or better.
sukilot 6y ago
You bought insurance, got your claim certified by Apple, and refused to file your claim, throwing away $2000 to spite Apple, and then gave Apple another $2000? Your accident was buying a computer from a company who didn't honor their warranty, or something that happened when you weren't watching.
- mantap 6y ago
  They said it would have been insurance fraud. Would you commit fraud to recover $2000? How much is your freedom worth?
  - duncanawoods 6y ago
    I don't see much issue with making an accident claim given there is "proof of an accident that I did not witness". If the insurance denies Apple's proof is sufficient then the ball is back in their park.
HPsquared 6y ago
In that situation, get it in writing from the Apple person that they're not covering it because 'liquid damage' and take them at their word (who's to say it didn't have liquid spilled on it when you weren't watching), then claim for accidental damage. You can be fully honest - no fraud here surely?

joering2 6y ago

How about not buying any product of Apple at all? Whether its laptop, desktop, phone, watch or tablet - there are mature "replacement" for Apple and they work many times even better!

lmilcin 6y ago
Just because Apple makes things that are difficult to impossible to get repaired doesn't mean they are bad. Apple doesn't aim at the low end of the market. Users can think of this as another part of the cost of the device. I have a Thinkpad that is 6 years old. I have spilled things on it twice, and fixed it both times myself (both times completely drenched, once with latte, once with mineral water). I would like it to die but it just refuses to give up. If I was MBP user the problem would have been solved for me a long time ago and I would be happy owner of succession of laptops.
- HPsquared 6y ago
  Also keep in mind Apple won't have to pay full retail on a replacement item.
hellofunk 6y ago
This is such a biased comment. Even people who don’t buy Apple products will admit that so many aspects of their hardware is genuinely premium and not met by other manufacturers. The quality of the trackpad is at the top of the industry, and you’ll find nearly anyone admitting this, whether they use Apple products or not. And I’ve seen plenty of exclusively Linux-using developers have a wow moment when they sit down at a retina screen. To say that everything is greener on the other side it’s just silly. There are pros and cons.
- encom 6y ago
  >when they sit down at a retina screen Please. High DPI screens are old hat. And Apple continues to stubbornly refuse to put touch screens in their computers, because they know what's best for you.
  - hellofunk 6y ago
    None of what you’re saying changes what I said.
  - scohesc 6y ago
    To be fair I'd rather not have a touch screen on my laptop to haphazardly poke and prod at
    - hellofunk 6y ago
      I agree, I believe this is one area where Apple made the right decision. A computer should either be used like an actual computer, or used as a mobile device. It takes more than just a touchscreen to make it the latter. So it doesn’t make sense to add it arbitrarily. Now adding a keyboard to a mobile device, however, does offer some nice flexibility without compromising on the mobile aspect of it.
  - joering2 6y ago
    Not only that. As an engineer with 28 years of experience, I'm pass "Wow" times. I worked with enough "wow" engineers who had everything top shiny with Apple logo but when it came to fixing something they spent minutes smooth scrolling then clicking and waiting for nicely animated warning popup that fell down from top and bounced back very nicely like a real tennis ball before they had a chance to click call to action. After they were done getting to it, I turned around and told boss "fixed and pushed into production". The bottom line is that you can definitely deliver cargo of potatoes bags into your fries&cola stand in a shiny new Lamborghini and "wow" everyone around... you can also have a Nissan minvan to do so equally good or better.

sukilot 6y ago

You bought insurance, got your claim certified by Apple, and refused to file your claim, throwing away $2000 to spite Apple, and then gave Apple another $2000? Your accident was buying a computer from a company who didn't honor their warranty, or something that happened when you weren't watching.

mantap 6y ago
They said it would have been insurance fraud. Would you commit fraud to recover $2000? How much is your freedom worth?
- duncanawoods 6y ago
  I don't see much issue with making an accident claim given there is "proof of an accident that I did not witness". If the insurance denies Apple's proof is sufficient then the ball is back in their park.

HPsquared 6y ago

In that situation, get it in writing from the Apple person that they're not covering it because 'liquid damage' and take them at their word (who's to say it didn't have liquid spilled on it when you weren't watching), then claim for accidental damage. You can be fully honest - no fraud here surely?