There is so much fraud the police can't keep up. Customers are told to contact 'Action Fraud', which is staffed by people on minimum wage and undercover filming

There is so much fraud the police can't keep up. Customers are told to contact 'Action Fraud', which is staffed by people on minimum wage and undercover filming shows them basically laughing at victims as they type up another pointless report that goes into the bin. If you're the police and you have the option of spending resources on burglary or muggings (which cost an absolute fortune in police time, generally low value, but in the public's eye very important) or payment fraud, the police will put time into "in person" crime every time.