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I just had my right airpod returned and replaced under warranty, it's only a matter of time before the left goes. It took me two hours to get a person on the p
by kawfey 6y ago
I just had my right airpod returned and replaced under warranty, it's only a matter of time before the left goes.
It took me two hours to get a person on the phone, and we went through no less than 3 reset cycles. :|
Then the advisor told me I have to return it in person to an apple store (which is closed) or to an apple authorized repair store, and mentioned there will be a $29 fee, but fortunately for me, she was reading the prices wrong. Warranty returns/repairs should be free of cost. I asked for a supervisor, and was connected to someone who actually knew what was going on. He said they could mail the replacement and return packaging so I wouldn't have to come in. Second advisor was so helpful and knowledgeable. I'm just babying my left airpod before it goes.
- Iwork4Google 6y agoTry using the official Apple Support App and chatting w them. They should send you a replacement airpod pro the same way you got a cable. They will just place a hold on your card for the amount of the replacement part until you return the defective one. They ship with a pre-filled return label - at least in the US
- jfb 6y agoSame in Canada. Chatted online, got a case #, turned around in less than a week. Good service, not the best product.
- xylophonermore 6y agoNope, chatting didn't help for me, it only added to the time wasting. I had the same AirPod Pro problem and started with chat Not only did they not solve it via chat (despite detailed troubleshooting notes I provided), they wasted a lot of time asking me to try things that clearly had nothing to do w/ the problem. After a long time of this, they said I'd have to call. Even with a case number, I basically started from scratch on the phone, took about 1hr. After all that, they did finally send me one replacement (right side only). It fixed the problem, though I will say that now they perpetually unbalanced in terms of ear pressure.
- pgtruesdell 6y agoI used support via iMessage, and the support rep ran me through one reset cycle and basically said "that sucks" and got me set up with a return. This was approximately two weeks ago, so I wonder if their policies are evolving?
- ROFISH 6y agoSame. I finally found the time to get it fixed, and I used the iMessage chat. After going through a reset and answering some basic questions (version numbers, etc.), they just sent me a replacement. I had the AppleCare and paid via Amex, the latter which gives me a longer warranty.
- balladeer 6y agoIs there an iMessage support for Apple? I never knew that. I only see website chat and phone (call back) options in India.