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Ah yes. Which is only sometimes responded to, and if so, with a "Check your SPAM folder" email. If you respond to that without technical data, then you're bas
by bbarnett 6y ago
Ah yes. Which is only sometimes responded to, and if so, with a "Check your SPAM folder" email.
If you respond to that without technical data, then you're basically saying "No, I did not receive it", and their response is "Your gmail lost it" (because mail = gmail).
The problem is that emails sent with "I didn't get the confirm email" are immediately thought to be "user error". And you know what?
99.9999% of the time, they surely are. Bad email providers, lost in SPAM folders, even missed in INBOX.
So if you don't include tech info, you're stuck in this category, else many exchanges back and forth.
Because once I then respond with technical info?
You get the same glassy-eyed type of incomprehension, with often zero response. Or a response that invites another 5 back and forths, with the other side upset, because now they feel ignorant.
I feel there really is no proper answer here... except, I still have to try. :P