I once had to scroll for 30 minutes to find a critical piece of information because of this. I could find the time stamp of a related message but needed the con

I once had to scroll for 30 minutes to find a critical piece of information because of this. I could find the time stamp of a related message but needed the context. So I just had to scroll. And scroll. And scroll some more. Mind boggling that continues to make it past UAT.