>Right now they have no incentive to improve themselves or prevent theft by underpaid, overworked baggage handlers. >Every suitcase is labeled with a name and

>Right now they have no incentive to improve themselves or prevent theft by underpaid, overworked baggage handlers. >Every suitcase is labeled with a name and a flight. They know exactly who the baggage belongs to, they just can't be bothered to call people who forgot a suitcase or send people their luggage back. They do have an incentive: The $3k compensation. The fact that that's not enough, shows that it's a bit more complex then calling people. >I don't see why we should accept anything other than either return of the baggage or full compensation. Because otherwise accepting luggage would be to risky for airlines, or, as another commenter suggested, they'd have to make people buy insurance.