You're right. While I'm sure the project could have been better designed to at least facilitate those sorts of constructive interactions, it was, overall, yet a

You're right. While I'm sure the project could have been better designed to at least facilitate those sorts of constructive interactions, it was, overall, yet another technical solution to a social problem (YATSTASP, if that's not already an acronym). We engineers are fond of such solutions, even if they don't work, because they're what we know how to build.